Frequently Asked Questions

We dispatch within 24–48 hours of confirming your order. Delhi NCR typically receives orders in 2–4 working days after dispatch; metros in 4–6; the rest of India in 6–8; remote regions in 8–12.

Yes — COD and UPI-on-delivery are available across India. Every order is confirmed by phone or WhatsApp before dispatch.

Manufacturing defects: cracking under normal use, colour degradation beyond normal fading, and structural failure within the rated load. Claims are usually approved from photos alone — email them with your order ID.

Yes. Everything we mould uses UV-stabilised virgin polypropylene. Sun fades it far slower than ordinary plastic, and rain simply doesn't matter — many products have seat drainage ports.

They're laboratory static-load test ratings with margin, not marketing numbers. Our Terra armchair is rated 175 kg; the Anchor stool 150 kg. That said, chairs are for sitting — use a step stool for climbing.

Chairs and stools arrive fully moulded — zero assembly. Folding tables and the Spin stool set up tool-free in about five minutes with instructions in the box.

A damp cloth handles daily dust. For grime, mild soap and water. Avoid abrasive powders and thinners — they dull the surface. Wood-grain textures clean exactly the same way.

Colour is moulded through the material, not painted on, so it can't peel and scratches show the same shade. Outdoor sun eventually mellows any colour; UV stabilisers slow this dramatically.

Absolutely — that's half our business. The Hosting Dozen set is a starting point; for larger quantities email support@timbervanta.com with subject 'Bulk order' for dedicated pricing and freight.

Yes, free of charge any time before dispatch — call, WhatsApp, or email us with your order ID.