Free delivery on orders above ₹1,999 · 3-year warranty on all moulded furniture
TimberVanta

Refund & Return Policy

Last updated: 12 July 2026

Furniture should be a decade-long relationship, not a gamble. This policy covers the three things that can go wrong — a damaged or wrong item, a manufacturing defect showing up later, and simple change of mind — and exactly what we do about each.

1. Damaged, defective, or wrong items on arrival

  • Report within 48 hours of delivery with a photo of the item and packaging to support@timbervanta.com or on WhatsApp.
  • We ship a free replacement, or refund you in full if you prefer — your choice.
  • You never pay return shipping for our mistakes.

2. The 3-year warranty

  • Every moulded product is warranted for 3 years from delivery against manufacturing defects: cracking under normal use, colour degradation beyond normal fading, and structural failure within the rated load.
  • To claim, email photos of the issue and your order ID. We replace the item or refund a fair prorated amount — usually within a week.
  • The warranty covers normal domestic and light commercial use. It cannot cover overloading beyond the printed rating, cuts/burns, or use as a ladder (that’s what the Anchor stool is for).
  • Mechanical parts (gas-lift on the Spin stool) carry a 1-year warranty; fabric cushions carry 6 months against stitching defects.

3. Change of mind

  • Unused products in original packaging can be returned within 7 days of delivery.
  • Return shipping for change-of-mind returns is borne by the customer, or deducted from the refund if we arrange pickup (typically ₹99–₹299 per box depending on size and distance).
  • Sets must be returned complete; partial set returns are refunded at catalogue (non-discounted) prices for the pieces kept.

Refund method and timeline

  • Approved refunds are issued within 7 working days of approval.
  • COD orders are refunded to your UPI ID or bank account; prepaid orders to the original payment method.
  • We’ll confirm every refund by SMS/WhatsApp/email once processed.

Cancellations

  • You can cancel any order free of charge before dispatch by phone, WhatsApp, or email.
  • Once dispatched, an order can no longer be cancelled, but the change-of-mind window above applies after delivery.

How to raise a claim

  1. Email support@timbervanta.com or call +91 78368 10466 with your order ID.
  2. Attach photos where relevant (damage, defect, packaging).
  3. We respond within 2 working days with the resolution.